Get in Touch
Whether you have a question about our collections, need support with an order, or wish to discuss a partnership, our team is ready to connect.
Direct Lines to Our Specialists
We are committed to providing responsive, expert support. To ensure you receive the quickest and most accurate assistance, please review the contact options below. For inquiries regarding an existing order, please have your order number ready to help us serve you more efficiently.
Customer Support Desk
For all questions about your order, delivery status, returns, or our website. Our dedicated support team monitors this channel closely during all business hours.
crystalclear@gmail.comGlassware Concierge Line
Need immediate advice on choosing the right glass, care instructions, or have an urgent question about a delivery? Call to speak directly with a knowledgeable team member.
+91 04788 17466Operating Hours
Support & Concierge:
Mon - Fri: 9:00 AM - 6:00 PM (EST)
Sat: 10:00 AM - 4:00 PM (EST)
Send Us a Message
For all non-urgent inquiries, please use the form below. We strive to reply within one business day.
Our Unwavering Service Promise
Your trust is our most valued asset. This is our commitment to you.
The 24-Hour Reply Guarantee
We know your time is valuable. When you contact us via email or our contact form, we guarantee a thoughtful, human response within one business day (24 hours, Mon-Fri). No automated replies, just genuine assistance from our dedicated team. This ensures your questions are never left unanswered and you are always kept in the loop.
The "Make It Right" Mandate
Our goal is 100% satisfaction. If you are not completely happy with your product or our service, we empower every member of our support team to "make it right." Whether that means a replacement, a refund, or finding another creative solution, we will work with you until you are delighted. Your happiness is our ultimate metric of success.
The Flawless Arrival Pledge
We stand behind our Crystal-Shield™ packaging. In the exceptionally rare case that an item arrives broken or flawed, we promise a hassle-free replacement. Simply email a photo of the damage to our support team within 7 days of arrival, and we will ship a new one to you immediately, at no additional cost. No returns, no questions, just a swift solution.
Elevate Your Events & Gifting
Crystal Clear Delivery offers a premier partnership program for event planners, corporate clients, restaurants, and hospitality groups. We provide our signature curated collections with a suite of services designed to create unforgettable impressions. From outfitting a new boutique hotel bar to providing elegant, branded gifts for a corporate gala, our team ensures a seamless and sophisticated experience. Your vision is our blueprint, and we are committed to providing the perfect glassware solution that reflects your standard of excellence. Partnering with us means more than just acquiring glassware; it means curating an atmosphere of refined taste and exceptional quality, allowing you to focus on your guests with complete confidence.
Our professional partners receive exclusive benefits, including tiered volume discounts, access to our bespoke engraving service for company logos or event branding, and a dedicated account manager to handle all logistics. We offer consultation services to help you select the ideal glassware to complement your specific needs, theme, or beverage program. Our reliable, large-scale delivery capabilities ensure that every piece, from a dozen to a thousand, arrives in pristine condition, ready for service. To begin a conversation with our corporate team, please use the contact form on this page and select "Corporate & Event Services" as the subject. We look forward to helping you make a lasting statement.
Our Design & Logistics Hub
While we deliver across the globe, our heart, our operations, and our state-of-the-art fulfillment center are based here.
Crystal Clear Delivery HQ
123 Innovation DriveSuite 45, Tech Park
Newark, NJ 07101, USA
Please Note: Our headquarters is a high-efficiency professional fulfillment center and design studio, not a retail storefront. To ensure the safety of our team and the integrity of our inventory and packaging operations, we cannot accommodate walk-in customers or order collections at this location. It is a space dedicated entirely to the art of curation and the science of perfect, safe delivery. We do, however, welcome scheduled visits from members of the media and potential large-scale corporate partners. Please contact us through the appropriate channels to inquire about scheduling an appointment.
Press & Media Inquiries
For journalists, bloggers, and media professionals.
We are passionate about the story of Crystal Clear Delivery: our mission to solve the challenge of shipping fragile goods, our commitment to sustainable luxury packaging, our celebration of global artisan glassmakers, and our philosophy on how the right vessel can fundamentally enhance the tasting experience. We welcome inquiries from journalists, critics, producers, and influencers. Our leadership team is available for interviews on topics such as e-commerce innovation, logistics technology, sustainable business practices, the future of direct-to-consumer brands, and the art of product curation. We can provide a comprehensive media kit, high-resolution photography, and product samples for review. If you are working on a story, please select "Press & Media" in our contact form. Include your name, publication, the nature of your request, and your deadline so we can provide a timely and effective response.
Join Our Team
Are you passionate about design, obsessed with customer experience, and driven to solve complex challenges? You might be the next member of the Crystal Clear Delivery family. We are a collection of dedicated individuals—curators, logisticians, marketers, technologists, and customer advocates—all united by a shared mission. We cultivate a dynamic work environment built on our core values: innovation, integrity, and an obsession with quality. We offer competitive compensation, comprehensive benefits, and meaningful opportunities for professional growth in a fast-paced, direct-to-consumer environment.
While we may not have specific openings at all times, we are always building a pipeline of incredible talent. If you believe your skills and passion align with our mission, we encourage you to send your resume and a cover letter explaining why you'd be a great fit for our team to . We are particularly interested in hearing from individuals with experience in e-commerce logistics, digital marketing, product curation, and customer support.
Partnership & Supplier Inquiries
For artisans, manufacturers, and technology providers who share our vision.
The strength of our collection and service lies in the quality of our partners. We are always seeking to collaborate with those who are the best at what they do. If you are an artisan glassmaker, a high-quality glassware manufacturer, or a technology company with an innovative solution in logistics, e-commerce, or sustainable packaging, we would be delighted to hear from you. We build relationships based on mutual respect, a shared commitment to excellence, and long-term growth. For prospective glassware suppliers, please be prepared to provide information about your manufacturing process, material specifications, and capacity. For technology partners, please outline how your solution can help us better serve our customers or improve our operations. Please direct all partnership inquiries to . We review every submission carefully.
The Quickest Path to an Answer
Follow these steps to get the support you need, fast.
Check Our FAQ
Many common questions about shipping, returns, product care, and policies are answered in detail on our FAQ page. This is often the fastest way to find the information you need without waiting for a reply. We keep it updated constantly based on customer feedback.
Email for Order Issues
For any questions related to a specific order (status, address change, returns), email is best. Send your message to with your order number in the subject line. This gives our team all the context they need to help you effectively.
Call for Urgent Advice
If you have an urgent, time-sensitive question—such as needing advice on a glass for an event tonight or an immediate issue with a delivery in progress—our Concierge Line is the best option. Call us during business hours for a direct conversation with a specialist.
Frequently Asked Questions
What is the best way to report a damaged glass?
We're so sorry if this happened! Please email our support team at within 7 days of receiving your order. Attach a clear photo of the damaged item and its packaging, and include your order number. We will ship a replacement to you immediately, free of charge. There is no need to return the broken item.
I made a mistake in my engraving request. Can I change it?
Please contact us immediately by phone. Our engraving process is automated to ensure quick turnaround. If you contact us within 1-2 hours of placing the order, we can usually intercept it and make the correction. However, once a glass has been sent for etching, we are unable to make changes.
How do I track my order once it has shipped?
The moment your order is dispatched from our fulfillment center, you will receive a shipping confirmation email. This email will contain a tracking number and a link to the carrier's website (e.g., FedEx, UPS, DHL). You can click the link to see the real-time progress of your delivery.
Do you ship internationally, and who covers customs fees?
Yes, we ship to most countries worldwide. International shipping costs are calculated at checkout. Please be aware that the recipient is responsible for any customs duties, import taxes, or brokerage fees that may be applied by the destination country. These fees are not included in our shipping charges.
What is your general return policy for non-damaged items?
If you're not satisfied with your purchase for any reason (excluding items with custom engraving), you may return it within 30 days of receipt for a full refund or store credit. Items must be returned in their original, unused condition and packaging. Please contact our support team to initiate a return and receive instructions.
How should I care for my new glassware to ensure its longevity?
We recommend hand-washing all of our glassware, especially lead-free crystal and hand-blown pieces, with a soft cloth or sponge and a mild, non-abrasive detergent. This prevents micro-scratches and preserves the brilliance of the glass. Avoid extreme temperature changes. For detailed instructions, please refer to the care card included with your order.
Can I request a specific style of glass that is not in your store?
We are always interested in what our customers are looking for! Please use our contact form and select "Product Question" to send us your suggestion. While we cannot guarantee we will stock it, our curation team carefully reviews all customer requests when considering new additions to our collection.
How do I start the process for a large corporate order?
The best way is to fill out our contact form and select "Corporate & Event Services." Provide some initial details like the desired products, quantity, event date, and if you require engraving. A dedicated account manager will then contact you within one business day to discuss your needs and provide a custom quote.