Privacy Policy

Introduction

Welcome to the Privacy Policy for Crystal Clear Delivery. We are committed to protecting the privacy and security of our customers' personal information. This policy outlines how we collect, use, protect, and handle your personal data when you purchase our premium drinking glasses, use our website, engage with our corporate services, or interact with our secure, damage-free delivery service.

Information We Collect

To provide our curated glassware delivery and personalization services, we may collect and process the following information:

• Contact and Account Details: Your name, email address, phone number, and one or more delivery addresses.
• Order History: Details of your past orders, including specific glassware styles, collections, and personalization details (e.g., custom engraving text) to enhance your future experience.
• Payment Information: Your payment details are processed securely by our certified third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
• Delivery Instructions: Specific details required for a successful delivery, such as building access codes, leave-safe location preferences, and a contact number for our courier partner.
• Corporate & Event Details: Information related to corporate service inquiries, including company name, event dates, volume requirements, venue addresses, and specific branding or engraving needs.
• Technical Data: Your IP address, browser type, operating system, and device information when you visit our website, collected for security and analytical purposes.
• Website Usage Analytics: Anonymized data collected via cookies and similar technologies to improve our online store, user flow, and overall service.
• Customer Feedback: Customer testimonials, product reviews, and feedback provided to our support team or through our website.

How We Use Your Information

Your data is essential for us to perform the following functions:

• Process your glassware orders, manage secure payments, and coordinate with our delivery partners to ensure your fragile items arrive in perfect condition.
• Manage your customer account, providing access to your order history and simplifying future purchases.
• Enhance our collections, develop new glassware designs, and improve our website's features based on customer interactions and feedback.
• Communicate with you regarding order confirmations, dispatch notifications, important service announcements, and (with your explicit consent) information about new arrivals and special promotions.
• Provide dedicated concierge support for your orders, product questions, and glass care inquiries.
• Prevent fraudulent activity and ensure the security of our customers and our e-commerce platform.
• Comply with all applicable legal, financial, and tax record-keeping obligations.

Data Security

We implement rigorous, state-of-the-art security measures to protect all customer data. This includes end-to-end SSL/TLS encryption for all data transmitted to and from our website, secure cloud infrastructure for order and customer records, and strictly limited, role-based internal access to sensitive information. All personal details are treated with the utmost confidentiality and protected by robust technical and procedural safeguards.

Data Sharing

Your information is shared only with essential, trusted service providers who are critical to our operations. These include our payment processors, specialized courier partners for fragile goods, and secure cloud hosting services. These partners operate under strict confidentiality agreements and are only permitted to use the information for the specific service they provide to us. We may be required to disclose certain data to law enforcement or government authorities if compelled by law. We will never sell your personal data to third-party marketers.

Your Rights

As a customer of Crystal Clear Delivery, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information and saved addresses at any time via your online account.
• Opt out of promotional marketing communications by using the "unsubscribe" link provided in every email.
• Request the deletion of your account and personal data, subject to our legal obligations to maintain certain records for a specific period.
• Ask for the modification or removal of any product reviews or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings or our cookie consent banner.
• Continue to receive essential service-related communications (such as order confirmations and delivery updates) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any significant revisions will be communicated to our customers via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will always reflect the latest version. Your continued use of our services after such changes constitutes your acceptance of the new policy.